Top-rated Property Management Services in Volusia County
VENDOR WELCOME
From Premier Property Group of Volusia County
Thank you for completing the vendor application and applying to be an authorized Premier Property Group of Volusia County (Premier) vendor.
We have approved your company to perform work on our property management and real estate sales properties.
It is our intent that this business relationship is a success for both Premier and your company.
Enclosed with this information, please find a copy of the signed Premier Vendor Agreement for your records.
We recommend you keep this document with this information booklet.
Premier has prepared the Premier Vendor Guide to assist you in achieving success while working with Premier Property Group of Volusia County.
You will find useful information such as office numbers, business address, email address, personnel names, and more.
Please keep this document where you can access the information you need when required.
Full understanding and communication between your business and Premier increases the success of the vendor/company relationship.
Information contained in the Premier Vendor Guide is designed to provide you with Premier’s requirements and expectations of vendors.
It also prepares you for working with Premier tenants. Working with tenants can be a challenge, and Premier wants to ensure your success.
Before starting work with Premier, we require that you complete several forms for our records.
You will find these forms with this information.
The forms will establish a vendor file and payment account in our accounting system, ensuring that Premier
pays invoices correctly in accordance with our bookkeeping schedule.
If at any time you have questions regarding any material in the Premier Vendor Guide, please contact
Premier Property Group of Volusia County as soon as possible so that we can assist you.
Again, we welcome you as a Premier approved vendor.
PREMIER PROPERTY GROUP OF VOLUSIA COUNTY
Premier Property Group of Volusia County is a Limited Liability Corporation operating in Volusia County, Florida,
specializing in full-service property management and residential sales.
The company has been operating since 2021 and is actively involved in the community.
Premier is an abbreviation used in lieu of the full company name, Premier Property Group of
Volusia County, and is used throughout the Premier Vendor Guide.
Premier Mission Statement
The mission of Premier is to deliver exceptional property management and real estate services in Volusia County with
precision, integrity, and care, ensuring peace of mind for owners and a thriving community for tenants.
Premier General Policy
Premier adheres to the following policies:
· Premier is an Equal Opportunity Employer.
· Premier supports the laws and guidelines of Fair Housing.
· Premier maintains a drug-free policy for all Premier personnel, vendors, and tenants.
· Premier follows the rules and regulations of the state of Florida.
· Premier does not knowingly contract with illegal immigrants.
· Premier strictly forbids any sexual harassment of personnel, vendors, tenants, or applicants.
· Premier does not pay maintenance bills from Premier operating funds.
· Owners are responsible for payment of maintenance to vendors.
· Vendors receive payment through the Premier trust account or directly from the owners.
Premier Principals
The owners/principals of Premier are Maurice and Lisa Remillard.
They serve as the broker and operations manager of Premier and have collectively over 22 years of experience in the real estate industry.
Maurice and Lisa provide the guidance and direction for Premier.
They personally oversee all contracts, policies, and procedures, and work to educate their personnel to provide excellent service to their clients.
Premier Personnel
When you work with Premier, you will be working with the Premier “teams.” On the following page, you will find a convenient
chart of teams, names, and telephone numbers.
Premier assigns a “management team” to service each owner and their property.
We also have a “sales team” that may contact you to assist with any work required to sell a property.
PREMIER TEAMS
Premier has found "Teamwork" effective for servicing owners, tenants, properties, and vendors.
Together Everyone Achieves More.
· Management Team: Premier has assigned a management team to properties and owners, consisting of a
Property Manager and Assistant Property Manager.
They work with owners and tenants on necessary maintenance and thus work directly with vendors.
They assign work orders to vendors and approve the invoices received.
· Office Team: The office team supports all Premier personnel and management.
They handle everyday business tasks such as telephones, accepting applications, office details, bookkeeping, preparing
tenant documents, and coordinating with management teams.
They also work with vendors and can assist with many details you require.
However, the office team does not approve work orders or payments.
· Sales Team: The Sales Team often has necessary work for Premier sales properties.
They follow the same guidelines as Premier Property Management teams.
They also assign and authorize work orders and payments.
The sales team can also assist you with real estate sales, buying, or selling.
They are experienced and licensed real estate agents.
There is no obligation for a market analysis of the value of your current property, information for
purchasing a new investment property, or available financing.
Teams Contact Information
Team Contact Person Telephone Number Email Address
Management Maurice Remillard (386) 256-8979 [email protected]
Office Lisa Remillard (386) 256-8979 [email protected]
Sales Maurice Remillard (386) 256-8979 [email protected]
Note: Please contact the office for specific team member assignments.
PREMIER COMMUNICATION
Communication is key to the success of any relationship, and the Premier/Owner relationship is certainly no exception.
We work constantly to improve communications with all of our clients or prospective clients, including
owners, tenants, applicants, vendors, buyers, sellers, and the public.
Company Communication
On the next page, you will find all general office information such as addresses, telephone
numbers, email address, website, and office hours.
Premier personnel communicate by:
· Telephone
· Written correspondence
PREMIER Website
Premier stays current with business technology. The Premier website, https://premierpropertyvolusia.com has proven to be a tremendous asset.
Here are a few of the benefits for clients on the Premier website:
· Prospective tenants can search our site for available rentals and download our application.
· Tenants can access important information, such as a work order request, or send
Premier an email from the site.
· Owners can obtain forms or view the Premier monthly newsletter, Premier Pulse, online.
General Office Information
Premier Property Group of Volusia County General Information Address Information
· Mailing Address: P.O. Box 201, Edgewater, FL 32132-0201
· Street Address: 1842 Date Palm Drive, Edgewater, FL 32141 (by appointment only)
Communication
· Business #: (386) 256-8979
· Email: [email protected]
· Website: https://premierpropertyvolusia.com
Office Hours
· Monday – Friday AM: 9:00 AM – 12:00 PM
· Monday – Friday PM: 1:00 PM – 5:00 PM
· Saturday: By appointment only
· Sunday: Closed
· Holidays: Closed
Emergency Information
· Emergency Contact: (386) 256-8979
(available during office hours; after-hours emergencies to be reported via voicemail with callback request)
VENDOR COMMUNICATION
Communication works both ways.
We need detailed communication from you, the vendor.
It is important that you let us know when you encounter tenant difficulties, have a problem with payments, or if
your social security number has changed to a Tax ID.
To assist with this task, we have provided information forms with this package.
Later in the Premier Vendor Guide, there is detailed information on work orders and payment.
Premier wants to provide you with the information you need to avoid conflict or confusion.
Premier encourages all vendors to use email to contact us quickly.
It is fast and effective.
Please supply us with your email address on all Premier forms.
We will enter your email address in our database.
Special Note: When using email, we request that you put the “property address” in the subject line.
With the prevalence of spam, worms, viruses, and more in the Internet world, this helps
us identify the importance of your message and avoids oversights or deletions.
VENDOR REQUIREMENTS
Required Vendor Forms
Premier requires all vendors to complete the following forms prior to commencing work for Premier.
They are located at the back of the Vendor Guidelines:
· Vendor Contract
· Vendor Information Form
Other Vendor Forms
Premier has also supplied the following forms to use, when necessary, in the future:
· Change of Information Form
· Vendor Work Order Request
· Vendor Work Report
· Vendor Vacation Notice
Licenses/Bonds
· Contractor’s License
o Premier requires all vendors to have a contractor’s license to complete work requiring such credentials.
If your work requires a license, please attach a copy to the Vendor Information Form.
o Examples of licensed contractors include roofers, plumbers, electricians, general repairpersons, and
general contractors.
· Bonds
o If you are not required to have a contractor’s license, Premier requires the vendor to have a valid business license.
o Examples include carpet cleaners, cleaning companies, and gardeners.
Insurance
· Workman’s Compensation
o Premier requires all vendors to carry current Workman’s Compensation if they
have employees.
o Premier requires the vendor to notify their Workman’s Compensation Company
and request them to furnish Premier with an original endorsement of the policy.
o Premier requires an original endorsement of all yearly renewals.
o Premier requires notification if the insurance company changes.
· General Liability Insurance
o Premier requires that vendors carry a minimum $1,000,000.00 of current general liability insurance.
o Premier requires an original endorsement of the current liability insurance policy.
o Premier requires an original endorsement of all yearly renewals.
o Premier requires notification if the insurance company changes.
Social Security/Tax ID
Premier requires that all vendors have a social security number or Tax ID, with no exceptions.
It is the responsibility of the vendor to supply Premier with accurate information.
· Social Security Requirements: Personal names are required with social security numbers on 1099s.
· Tax ID Requirements: Company names are required with Tax ID numbers for 1099s.
CHANGE OF INFORMATION
It is the responsibility of the vendor to notify Premier of any changes.
Premier has provided a Change of Information Form at the back of the Vendor Guideline.
Vendors are to report changes for the following:
· Company Name
· Address
· Business Telephone
· Cellular Telephone
· Fax
· Email Address
· Insurance Information
· Change of Social Security Number to Tax ID#
WORKMANSHIP
· Competent Workmanship
o Premier requires the vendor to supply competent work.
o The vendor guarantees they will redo the work to the reasonable satisfaction of
Premier, if necessary.
· Contract Labor
o The work is on a “contract labor” basis.
o Premier does not treat any vendor as an employee.
o The vendor is responsible for reporting their income to government agencies.
o Premier issues 1099s for work exceeding $600 as required by the Internal Revenue Service.
VEHICLES
The Premier policy on vendor vehicles is as follows:
· Vendor Supplied Vehicles
o All vendors must supply their own vehicles.
o Vendors cannot use any Premier-owned company vehicles.
o Vendors must carry appropriate insurance for their vehicles.
· Vehicle Expense
o Premier does not reimburse vendors for any vehicle expense.
· Vehicle Maintenance
o Vendors are responsible for maintaining their own vehicles.
o Vendor vehicles must have a reasonable appearance.
o Continual mechanical problems with vehicles causing cancellation of tenant
appointments can be cause for removal from the Premier vendor service list.
o Unless it is necessary to park in the driveway to perform work, vendors are to park in front of the property.
o If a vendor’s vehicle causes damage, such as an oil leak, it is the vendor’s responsibility to repair the damage immediately.
VENDOR COMMUNICATION
Premier requires all vendors to communicate using:
· Cellular Telephone or Business Phone
· Portal Communication
· Emergency Contact Number for Vendor
o All vendors are to supply an emergency contact number.
VENDOR VACATION
· Vacation Notification
o Premier requests that vendors notify Premier of scheduled vacations at least two
weeks in advance.
o Premier makes this request for scheduling or in the event of emergencies, disasters, or incomplete work requests.
· Vacation Notice Form
o Premier has enclosed a Vendor Vacation Notice with the Premier Vendor Guide
for your convenience.
o Premier requests the vendor to fax or mail this notice to the Premier office.
VENDORS AND TENANT STATUS
The Premier policy regarding vendors as tenants is:
· Vendors as Tenants
o Premier does not rent to Premier vendors.
· Tenants as Vendors
o Premier does not accept tenants as vendors while they reside in a Premier- managed property.
· Immediate Relatives of Vendors as Tenants
o Premier does not accept immediate relatives of vendors as tenants.
o Premier respectfully requests that vendors alert Premier if an immediate relative
applies to rent a property.
· Basis for Policy
o The basis for this policy is to prevent any conflicts of interest between Premier,
vendors, owners, and/or tenants. This is considered good business practice.
KEYS/ENTRY
Vacant Properties
· Premier uses a lockbox system on all vacant properties, and vendors are to be
responsible for the system:
o Use the lockbox code or key issued.
o When using the lockbox, do not leave the key in the door to prevent theft.
o When finished with the lockbox, replace the key in the lockbox and close it
completely.
o If a vendor accidentally takes a key, they are required to return it to the lockbox immediately.
o Report any missing or malfunctioning lockboxes to Premier.
o Premier changes all locks just prior to a tenant occupying a property.
Occupied Properties
· Premier does not issue keys to vendors when tenants occupy properties unless there are extenuating circumstances, such as an emergency or disaster.
· If this happens, a Premier Property Manager must authorize the vendor to pick up a key
from the Premier office.
· If the vendor has obtained a key to an occupied property, it is the responsibility of the
vendor to return all keys to Premier upon completing work and NOT to the tenant.
WORK ORDER PROCEDURES
Premier Work Orders
· Premier issues routine work orders that are sent through the portal to the vendor.
· Additionally, Premier can issue a work order by email or text when warranted by the maintenance situation.
· Premier has a limit for work requests with the owner and cannot exceed this amount
without owner authorization.
· Vendors are to notify Premier immediately if the problem exceeds the authorized
amount on the work order.
· The vendor is responsible for paying for all parts and materials required for the work order unless there
are special arrangements authorized by Premier.
· Premier then reimburses parts and materials when the vendor submits invoices for payment.
Vendor Bids
Some work requires bidding by the vendor and then approval by the owner.
The Premier procedures for bids are:
· Premier sends a bid request on the standard Premier Work Order.
· Vendors are to notify Premier if they know they will be unable to offer a bid or complete the work in a timely manner.
· When Premier receives the approval or denial from the owner, Premier
will notify the vendor by telephone.
· If the owner approves the bid, Premier will contact the vendor and send an updated work order.
· If the owner does not approve the bid, Premier will send a “cancelled work order.”
POLICIES REGARDING VENDORS WORKING WITH TENANTS
Appointments with Tenants
· Making the Tenant Appointment
o Premier informs the tenant when taking a work order that a vendor will contact them directly.
o Premier requires vendors to set specific appointments with tenants after
receiving a work order request.
o If vendors have difficulty reaching the tenant, they are to notify the Premier office.
· The Appointment
o Vendors are to appear clean and dressed appropriately for maintenance work.
o Vendors are encouraged, but not required, to wear clothing that identifies their company.
o Vendors are to carry identification to show the tenant if necessary.
o Vendors are to arrive at the appointed time or within 15 minutes.
o If vendors experience a delay in arriving on time, they are to contact the tenant.
If they cannot reach the tenant, they are to contact the Premier office.
o Vendors are to knock on the door or ring the doorbell.
o Vendors are not to enter properties unless a resident is present and has given permission to enter.
o Vendors are not to enter a property unless there is a responsible party present.
A responsible party cannot be under the age of 18 years.
o If the tenant fails to meet the appointment, vendors are to notify the Premier office.
o Premier will contact the tenant to determine the reason for the cancelled appointment and then advise the vendor.
· During the Appointment
o Vendors are to avoid moving tenant possessions unless necessary to perform maintenance.
o Vendors are to request the tenant to move their possessions whenever possible.
o Vendors are to be courteous and professional at all times.
o Vendors are to clean up their work in the property.
Completing the Appointment
· Vendor Repairs Communication with Tenants
o Vendors are not to make comments on repairs, lack of repairs, or the condition of the property to tenants.
o Vendors are not to discuss repairs in detail and only provide appropriate information.
o Vendors are not to make promises to tenants unless it is within the work order request.
· Additional Work Requested by Tenants
o Vendors are to call Premier from the property if necessary to clarify the work or request permission to perform
additional maintenance they see as required relating to the work order.
o Premier requests vendors use their cellular phones when calling from a tenant residence.
However, if necessary, the vendor is to request permission to use the tenant’s telephone.
o If tenants request other work, the vendor is to instruct them to call Premier and place a work order.
· Tenant Behavior
o If tenants pose a threat, vendors are to immediately leave the property and notify Premier as soon as possible.
Inability to Complete Work
· The vendor is to notify Premier immediately if there is a delay or obstruction in the completion of the work order.
· Premier will then make a decision on the completion of the work request.
Completion of Work
· Vendors are to complete a Premier Maintenance Report and submit it with their invoice
within 15 days of completion of the maintenance.
· The Premier Maintenance Report is easy to complete and designed to notify Premier of
problems with the work, the tenant, or the property.
· The Premier Maintenance Report is included with this Vendor Guideline.
BILLING PROCEDURES
Payment Procedures
· Vendor Invoices/Billings
o Premier forwards the Maintenance Report and vendor invoice/billing to the appropriate Premier Property Manager for approval.
o When approved, the Property Manager sends the invoice to the Premier bookkeeping department.
o The bookkeeping department will issue the funds to the vendor during the normal 30-day bookkeeping cycle.
o If there is a question on the bill, the Premier Property Manager will contact the vendor to work out any discrepancy.
· Disbursement of Vendor Payments
o Premier disburses vendor payments every 30 days.
o It is Premier policy to pay vendors promptly within the 30-day cycle.
o Premier does not disburse funds outside of the bookkeeping cycle unless there
are extenuating circumstances approved in advance by Premier.
o Premier disburses payments from the Premier Trust Account on the 10th of every month.
o Premier does not pay vendors in cash, and Premier does not keep cash in the Premier office.
o Premier cannot make payments if funds are unavailable in the owner’s account within the Premier Trust Account.
o If there is a delay in owner funds, Premier will notify the vendor and make
necessary contact with the owner for the funds.
o Premier will keep the vendor apprised of the status of incoming funds.
o Premier will notify the vendor if the owner is disbursing the payment directly to the vendor.
o Premier Property Group of Volusia County mails payments to vendors unless the vendor contacts Premier to pick up funds.
o Premier complies with any court-ordered deductions for vendors.
o Premier will notify the vendor if Premier receives a court order.
· 1099 Miscellaneous
o Premier issues the Internal Revenue Service 1099-miscellaneous to all vendors who exceed work above $600.00 by
January 31 of the following year.
o It is the vendor’s responsibility to report any discrepancies to Premier as soon as possible so that Premier can correct the 1099.
o Premier requests that vendors review their 1099s immediately and report any discrepancies by February 20 before
Premier files 1099s with the Internal Revenue Service.
CONCLUSION
We hope that you have found the Premier Vendor Guide useful.
Please let us know if there are questions or concerns regarding any of the enclosed information.
The intent of the guide is to clarify the working relationship between vendor and
Premier Property Group of Volusia County and prevent future misconceptions or problems.
We look forward to working with you.
We also want to remind you to fill out the required forms for your file to avoid delays in payments.
Please contact Premier at any time if you need any of the enclosed forms. We are happy to assist you whenever possible.
Premier Property Group of Volusia County
The Following Information on This Page Is Required to Process the Application
Company Name:
Full Name: Other Last Names: Home Phone: Nicknames: Work Phone: Cell Phone: Tax ID:
Birth Date: Social Security #: Driver’s License #:
What Type of Work Does Your Company Do? Please Fill Out Details on the Following Lines:
1.
2.
3.
Please Answer All of the Following Questions:
· Do you have a fax? (Yes) (No) List Fax #:
· Do you have a cellular phone? (Yes) (No) Cellular #:
· Do you have a contractor’s license? (Yes) (No) License #:
· Do you have a current bond? (Yes) (No) Company: If so, how much do you carry? $
· Do you carry current business/liability insurance? (Yes) (No) Company:
If so, amount of liability:
$
· Do you have employees? (Yes) (No)
· Do you use other licensed contractors? (Yes) (No)
· Do you carry current workman’s comp? (Yes) (No) Company:
· Will you allow a credit check on yourself and/or your company? (Yes) (No)
· Will you agree to a drug-free policy? (Yes) (No)
· Do you have a reliable and reasonable vehicle for work? (Yes) (No)
Please List Four References Below:
1. Reference: Relationship:
Telephone:
2. Reference: Relationship:
Telephone:
3. Reference: Relationship:
Telephone:
4. Reference: Relationship:
Telephone:
I, the undersigned applicant, affirm that the information contained in this application is true and correct, and I authorize Premier Property Group of Volusia County to verify all information contained in this application. Misstatements, either false or incorrect, are reasons for denial of application. I authorize Premier Property Group of Volusia County to run a credit report on myself and/or my company.
Applicant Signature: Date:
Submit Application to:
Premier Property Group of Volusia County
Mailing Address: PO Box 201, Edgewater, FL 32132-0201 Bus: (386) 256-8979
Fax: (386) 256-8979 (Note: Please confirm fax number if different)
Email: [email protected]
The Undersigned Agrees to the Following Conditions:
· The vendor has received a Premier Vendor Guide to review prior to signing this agreement.
· The vendor agrees to follow the policies and procedures of Premier
· Applicant Signature: Date:
Elevated Management, Exceptional Results
Post Address and Mail
Email:
Mailing Address
P.O Box 201, Edgewater, FL 32132,
United States
